Privacy Policy
Last updated: 13 November 2026
Who we are
Fairfield Farm Fresh Christmas Trees is a family-run Christmas tree business at 156 Wingrove Street, Fairfield VIC 3078. In this policy, "we", "us" and "our" means us. You can contact us at hello@fairfieldfarmfresh.com.au or 0427 040 868.
We respect your privacy and handle your personal information in line with the Australian Privacy Principles and the Spam Act 2003.
What we collect
When you sign up to hear when fresh trees arrive, we collect your first name, mobile number, suburb (optional), what you're interested in (for example fresh-cut or potted trees), how you found us (for example a friend's link or a Facebook ad), and the date and time you gave consent. If you contact us, we keep your message and contact details so we can reply. When you visit our website, our website tools may collect basic technical information such as your device type, browser, pages visited and the website that sent you. This is used in summary form to understand how people find us.
How we collect it
Through the sign-up form on our website, through sign-up forms on our Facebook or Instagram ads, or when you give it to us directly.
Why we collect it
To text you when fresh trees arrive, with our opening hours and seasonal updates. To reply to your questions. To understand what brings people to us, so we can improve our website and advertising. We only use your information for these purposes, or for other purposes you would reasonably expect, or where the law allows or requires it.
Text messages
We only send you marketing texts if you have agreed to receive them. Every text tells you it is from Fairfield Farm Fresh and tells you how to opt out. Reply STOP at any time to stop receiving texts. We action opt-outs straight away, and always within 5 working days. We keep a record of your opt-out so you don't receive texts from us again.
Who we share it with
We never sell or rent your personal information. We share it only with the service providers that help us run our business, and only so they can provide that service:
- our website and database provider, which stores sign-ups
- our text message provider, Mobile Message, an Australian company, which sends our texts and manages opt-outs
- Meta (Facebook and Instagram), if you sign up through one of our ads
- website analytics and advertising tools, such as Google and Meta, which measure visits and ad performance
Some of these providers may store or process information outside Australia, including in the United States. We take reasonable steps to use reputable providers that protect personal information.
Cookies
Our website may use cookies and similar tools to keep it working and to measure visits and ad performance. You can block or delete cookies in your browser settings. The site will still work.
How we keep it safe
Your information is stored in a secure, password-protected system. Only our family members who run the business can access the sign-up list.
How long we keep it
We keep your details while you are on our list. If you opt out, we keep only what we need to make sure we don't text you again. You can ask us to delete your details at any time.
Seeing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing hello@fairfieldfarmfresh.com.au. We will respond within 30 days.
Complaints
If you have a concern about how we have handled your information, please contact us first and we will do our best to sort it out within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.